Conflict Resolution
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Conflict is a universal part of life and a natural part of the everyday work environment. Because conflict an interfere with cooperative work relationships and reduce productivity, most organizations expend unnecessary time and energy trying to contain, rather than resolve, conflict within teams and workgroups, as well as between individuals.

Our program teaches skills for dealing with conflict - not by eliminating it, but by using it as a spur to progress.  Participants will be given specific strategies for recognizing conflict;  responding to it constructively; and reaching effective, durable solutions.

The Consulting Group's  Transforming Conflict  program is custom designed to meet the needs of individuals, small groups, teams, or larger groups.

THE NATURE OF CONFLICT . . .

Learn skills for: 

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understanding what conflict is

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detecting conflict origins

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recognizing your own response

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knowing your options

 A FRAMEWORK FOR SOLUTIONS . . .

Lay a foundation for sound resolution by: 

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separating interests from positions

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separating people from problems

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establishing realistic mutual goals

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mapping conflict terrain

 TRANSFORMATIVE STRATEGIES . . .

 Learn specific skills and strategies for:

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envisioning constructive outcomes

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mastering interest-based bargaining

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discovering integrative solutions

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catalyzing the solution process with creativity